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Frequently Asked Questions

Where do the recommendations come from?

Do businesses pay to feature?

How can I recommend a business to feature?

What happens to bad feedback?

Why are there no negative reviews?

How can I get a copy of the printed directory?

Where is the printed directory distributed?

 

Where do the recommendations come from?

Our recommendations come from our readers (ExeterEast Devon, and Teignbridge/Torbay), our website users, and readers of community magazines and newsletters.  We have also liaised with community groups such as Age Concern.
We are always interested for new recommendations of businesses you think we should feature – as long as they are trustworthy, provide a quality service, and offer good levels of customer service.  If you can recommend anyone who fits these criteria, please contact us by clicking HERE.

Do businesses pay to feature?

There is a cost to feature, which pays for the publication of this website and the printed handbook.  This allows us to remain a free community resource.  In some instances this cost is waived, particularly where we feel the feature benefits the local community as a whole– for example the listings of Farmers Markets.

How can I recommend a business to feature?

We are always interested for new recommendations of businesses you think we should feature – as long as they are trustworthy, provide a quality service, and offer good levels of customer service.  If you can recommend anyone who fits these criteria, please contact us by clicking HERE.
Note that all businesses are asked before being added to OurLocalExpert, and not everyone recommended chooses to feature.

What happens to bad feedback?

We want feedback about bad businesses as well as good, to maintain our high quality standards.
Very occasionally we receive negative feedback about someone we feature, in which case we try to conduct a fair investigation, which takes into account both sides of the story.  Because we are locally based, we have a good network of local experts we can approach for their opinion, as well as previous customers and readers.  Sometimes we have to use our integrity and judgement, but we are fully aware that our reputation is only as good as the businesses we feature.

Why are there no negative reviews?

We will exclude any businesses where we are aware of poor service, any malpractice or bad workmanship.  This is by immediate removal from the website, and removal from the next printed edition of the handbook.  This explains why you will not see any bad reviews against any of the businesses we feature.
For more information about our Quality Control procedures click here.

How can I get a copy of the printed guide?

As well as this website, we also have a printed handbook to keep by your phone, containing the same recommended, quality local businesses.  See below for the areas where we distribute our free guide.  Please contact us if you would like a copy of the printed handbook – whether or not you live in these areas. 

Where is the printed directory distributed?

Free copies of the Exeter guide are distributed annually by Royal Mail to the following communities: 
Marlborough Road; Alphington; Topsham; Clyst St George; Poltimore; Ratslowe; Whitestone;  Nadderwater; Exwick; Pennsylvania; Elmside; Brampford Speke; Upton Pyne; Newton St Cyres; Thorverton; Cadbury; Kenton; Exminster; Star Cross; Kennford, Kenn; Doddiscombsleigh; Dunsford; Broadclyst.

Free copies of the East Devon guide are distributed annually by Royal Mail to the following communities: 
Lympstone; Budleigh Salterton; West Hill; Wiggaton; Tipton St John; Ottery St Mary; Otterton; East Budleigh; Woodbury; Woodbury Salterton; Salcombe Regis; Sidford; Sidbury; Colaton Raleigh; Newton Poppleford; Colaton Raleigh; Sidmouth; Honiton South; Whimple; Aylesbeare; Rockbeare; Exmouth (docks); Exmouth (the Avenues); Feniton; Weston; Payhembury; Broadhembury.

Free copeis of the Teignbridge and Torbay guide will be distributed by Royal Mail to the following communities:
Bishopsteignton; Chudleigh; Chudleigh Knighton; Newton Abbot; Bickington; Denbury; Teigngrace; Ipplepen; Kingskerwell; Abbotskerwell; Broadhempston; Berry Pomeroy; Stoke Gabriel; Marldon; Shorton.

 

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